Your member assistance program – LifeWorks

As a member of the 8782 Retiree Benefits Trust, you have access to LifeWorks, a confidential member assistance program (MAP) and innovative wellbeing resource. LifeWorks offers you and your dependants expert support, resources, referrals and even retail shopping discounts.

LifeWorks “Life”
  • Offers a range of ways to support you 24/7, plus find answers fast with great online content and articles, toolkits and life coaching.
  • You can also speak confidentially to one of their highly qualified consultants and counsellors by phone, in person, chat or video – they can offer support and strategies for many life issues.
  • LifeWorks will even help with personal research for things such as support groups, eldercare and childcare resources, housecleaning/lawn care services, community information, consumer resources, workout facilities, moving/relocation, wedding resources and other unique requests.
LifeWorks “Perks”

In LifeWorks Perks, you’ll find a wide range of meaningful perks and discounts from major brands. Save money and get cash back on your purchases, whether you shop in-store, online or mobile. Give it a try!

3 easy ways to connect with LifeWorks – day or night
  1. Call toll-free: 1-844-671-3327 (TTY: 1-877-338-0275)
    You can call LifeWorks any time, 24/7, 365 days a year, to speak with an advisor. A caring, professional member of the team will help you talk through your concerns and find solutions.
  2. Use the free mobile app for iOS or Android:
    Access support and resources on the go conveniently from your smartphone. Search for LifeWorks in the App Store or on Google Play. Need to connect with a LifeWorks advisor? With the app, you can call us with just one tap!
  3. Connect online at
    Access hundreds of topical articles, recordings, eBooks, calculators, online toolkits, and more.

    Sign up to get started online today – here’s how ...
    Make sure you have your Trust member ID. It’s the same as the one on your Green Shield benefits card (for example: LEW9000000-00). If you don’t know yours, please contact our administrator at or 519-587-2000 x225.
  • Go to
  • Click the “Sign Up” button in the top right corner
  • Where it asks for your invitation code, enter "usw-" then your Trust member ID. Example: usw-LEW9000000-00
  • Click submit – and start exploring!
  • TIP: Save LifeWorks in your favourites!

Download the free “LifeWorks” app today!